Appointment policies
Zar Bridal Gowns Store · Policy version zar-appointments-v4. Your final review displays the exact appointment price and terms before you reserve or pay.
Accessory Appointment
30 minutes · $50.00 · Up to 3 accompanying guests
- Cancel at least 48 hours before your appointment for a full appointment-fee refund. Later cancellations and no-shows forfeit the paid fee; no second penalty is charged.
- You may reschedule once without a new fee when at least 48 hours’ notice is given and the service and price remain the same. Contact us for later changes.
- The consultation fee is credited toward a accessory purchase at this store through the end of the local calendar day 14 days after your initial appointment.
- Guest counts exclude the bride. Guests must be at least 12 years old.
- Your appointment ends at its scheduled time. If you are over 20 minutes late, contact the store; staff will assess attendance rather than charge an automatic extra penalty.
- If the store cancels, you receive a full refund, including otherwise non-refundable VIP fees.
Bridal Appointment
90 minutes · $50.00 · Up to 3 accompanying guests
- Cancel at least 48 hours before your appointment for a full appointment-fee refund. Later cancellations and no-shows forfeit the paid fee; no second penalty is charged.
- You may reschedule once without a new fee when at least 48 hours’ notice is given and the service and price remain the same. Contact us for later changes.
- The consultation fee is credited toward a gown purchase at this store through the end of the local calendar day 14 days after your initial appointment.
- Guest counts exclude the bride. Guests must be at least 12 years old.
- Your appointment ends at its scheduled time. If you are over 20 minutes late, contact the store; staff will assess attendance rather than charge an automatic extra penalty.
- If the store cancels, you receive a full refund, including otherwise non-refundable VIP fees.
Plus Size
90 minutes · $50.00 · Up to 3 accompanying guests
- Cancel at least 48 hours before your appointment for a full appointment-fee refund. Later cancellations and no-shows forfeit the paid fee; no second penalty is charged.
- You may reschedule once without a new fee when at least 48 hours’ notice is given and the service and price remain the same. Contact us for later changes.
- The consultation fee is credited toward a gown purchase at this store through the end of the local calendar day 14 days after your initial appointment.
- Guest counts exclude the bride. Guests must be at least 12 years old.
- Your appointment ends at its scheduled time. If you are over 20 minutes late, contact the store; staff will assess attendance rather than charge an automatic extra penalty.
- If the store cancels, you receive a full refund, including otherwise non-refundable VIP fees.
Sample Sale
60 minutes · $50.00 · Up to 3 accompanying guests
- Cancel at least 48 hours before your appointment for a full appointment-fee refund. Later cancellations and no-shows forfeit the paid fee; no second penalty is charged.
- You may reschedule once without a new fee when at least 48 hours’ notice is given and the service and price remain the same. Contact us for later changes.
- The consultation fee is credited toward a gown purchase at this store through the end of the local calendar day 14 days after your initial appointment.
- Guest counts exclude the bride. Guests must be at least 12 years old.
- Your appointment ends at its scheduled time. If you are over 20 minutes late, contact the store; staff will assess attendance rather than charge an automatic extra penalty.
- If the store cancels, you receive a full refund, including otherwise non-refundable VIP fees.
The Grand Sample Sale Event
45 minutes · $0.00 · Up to 2 accompanying guests
- Cancel at least 48 hours before your appointment for a full appointment-fee refund. Later cancellations and no-shows forfeit the paid fee; no second penalty is charged.
- You may reschedule once without a new fee when at least 48 hours’ notice is given and the service and price remain the same. Contact us for later changes.
- This event does not include a consultation-fee purchase credit.
- Guest counts exclude the bride. Guests must be at least 12 years old.
- Your appointment ends at its scheduled time. If you are over 20 minutes late, contact the store; staff will assess attendance rather than charge an automatic extra penalty.
- If the store cancels, you receive a full refund, including otherwise non-refundable VIP fees.
Summer Sample Sale
45 minutes · Appointment fee to be announced · Up to 2 accompanying guests
- Cancel at least 48 hours before your appointment for a full appointment-fee refund. Later cancellations and no-shows forfeit the paid fee; no second penalty is charged.
- You may reschedule once without a new fee when at least 48 hours’ notice is given and the service and price remain the same. Contact us for later changes.
- This event does not include a consultation-fee purchase credit.
- Guest counts exclude the bride. Guests must be at least 12 years old.
- Your appointment ends at its scheduled time. If you are over 20 minutes late, contact the store; staff will assess attendance rather than charge an automatic extra penalty.
- If the store cancels, you receive a full refund, including otherwise non-refundable VIP fees.
VIP LUXE Bridal Appointment
120 minutes · $300 Tuesday–Thursday / $400 Sunday · Up to 8 accompanying guests
- VIP fees are non-refundable for customer cancellations.
- You may reschedule once without a new fee when at least 48 hours’ notice is given and the service and price remain the same. Contact us for later changes.
- The base VIP fee is credited toward a gown purchased at this store on the appointment’s local calendar date. Extra-guest charges do not earn credit.
- Guest counts exclude the bride. Guests must be at least 12 years old.
- Your appointment ends at its scheduled time. If you are over 20 minutes late, contact the store; staff will assess attendance rather than charge an automatic extra penalty.
- If the store cancels, you receive a full refund, including otherwise non-refundable VIP fees.
Gown purchases and alterations
Gown purchases are final sale. Made-to-order gowns cannot be returned, exchanged or cancelled after production starts. Alterations are separate unless included in your purchase agreement. Sample-sale gowns are sold off the rack in their existing condition.
A 50% non-refundable gown-production deposit is required to commence production. The remaining gown balance is due before your first fitting or when the gown arrives. This gown-purchase deposit is separate from the appointment fee.
